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discrepancies with pet in cabin with Delta

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  • discrepancies with pet in cabin with Delta

    I think it's very interesting and ironic that I was told this morning that Delta will not allow my cat carrier (Sherpa brand -11"Wx11"Hx17"D) in the cabin (after 4 years of traveling every summer on a KWI-DTW itinerary with KLM).
    Yet this case on the Sherpa site (11" W x 10.5" H x 17"D) says it's "the only bag endorsed by Delta Airlines" (Delta quoted me a kennel dimension of 12x10x14 this morning and would not confirm pet booking in the cabin for my flight home)
    Any thoughts or comments would be greatly appreciated.
    I live in Kuwait and the office here is useless. I don't know what else to do

  • #2
    Re: discrepancies with pet in cabin with Delta

    Sherpa has a Guaranteed on Board program and this carrier is included. I would contact them and ask if they could contact Delta on your behalf.

    Oftentimes, the airline does not realize these bags are soft sided and can compress to allow for under seat clearance.